Lizaro Terms and Conditions

These Terms and Conditions explain the rules for using the website and its services, including account use, payments, promotions, and sports betting.

By accessing the website or using the services, you confirm that you understand and accept these Terms.

Version 1.8 is the current published version, with the last update dated 17.09.2025.

Overview and Scope

These Terms apply to your use of the website and all services available on it.

If a specific promotion includes separate rules, those promotion rules can apply in addition to these Terms, and may prevail where there is a conflict.

• The English version of these Terms is legally binding.
• Translations may be provided for convenience only.
• Using the services means you accept the current published rules.

Eligibility and Restricted Jurisdictions

You can use the services only if you are at least 18 years old and meet the legal age requirement in your jurisdiction.

It is your responsibility to ensure that accessing and using the services is legal where you are located.

• Users from Excluded Jurisdictions cannot open an account or add funds.
• The Excluded Jurisdictions list is published in these Terms and may be updated.
• Some games may be restricted in certain territories due to provider rules.

Account Rules and Security

Your account is personal and must be registered in your own correct details.

Only one account is permitted per person, household, email, phone number, and IP address.

• Duplicate accounts can be closed, and winnings can be voided.
• You are responsible for keeping login details confidential.
• Accounts must not be sold, transferred, or shared with other people.

Account Closure and Self-Exclusion

You can request account closure through customer support, but closure may require that there is no remaining balance and no pending withdrawals.

If you want to stop using the services for a period of time, you can request self-exclusion through support.

• Use support if you need help confirming your account status before closure.
• Do not attempt to open new accounts during a self-exclusion period.
• Keep your account contact details up to date so support can reach you.

If you need the fastest entry point to support options, use the Help Centre and include a clear description of your request.

Verification and KYC Checks

We may request documents and information to verify identity, age, address, payment method ownership, and other compliance requirements.

Verification checks can be required before withdrawals are processed or before certain account actions are allowed.

• Requests may include proof of identity and proof of address.
• Payment ownership checks may be required for certain methods.
• Additional security checks can be applied in higher-risk situations.

Deposits, Chargebacks, and Payment Limits

Deposit methods and limits depend on your country and currency, and the available options are shown in your cashier.

By depositing, you agree not to initiate chargebacks or attempts to reverse funds in a way that breaches these Terms.

• Minimum and maximum limits can be applied to deposits.
• Chargebacks can lead to restrictions, cancellation of promotions, or other actions.
• Your account balance is not a bank account and does not earn interest.

For the current list of available payment methods, check the payments page and then confirm the same options in your cashier.

Withdrawals, Processing Time, and Refunds

Withdrawals are processed by the finance team within 3 business days (Monday to Friday), subject to verification and security checks.

Finance working hours are 6 AM to 5 PM GMT, Monday to Friday, and additional checks can extend the processing time.

• Before withdrawing, a minimum one-time wagering of deposited funds applies.
• If you request a refund, you must contact support within 24 hours of the transaction.
• Refunds are handled case by case and are not guaranteed.

If you need practical steps for requesting a payout, open the withdrawal steps page and follow the instructions for your method.

VIP Withdrawal Limits

Withdrawal limits can depend on VIP level and the currency of your account, with daily and monthly caps defined in these Terms.

VIP status can be determined by activity in the period before a withdrawal request, and the level can change if activity changes.

• Limits are set per VIP level and per currency.
• Daily and monthly caps can apply at the same time.
• Always follow the limits shown for your account and currency.

If you want a short explanation of level benefits, the VIP club page summarises the listed perks by level.

Inactive Accounts and Administration Fees

An account may be treated as inactive after 180 days without login activity.

If an account becomes inactive, an administration fee of €5 per month may apply, or the remaining balance if it is less than €5.

• Logging in regularly helps prevent inactivity status.
• Keep records of account access if you manage multiple devices.
• Contact support if you believe inactivity was applied in error.

Bonuses and Promotions

Bonuses and promotions can have separate rules, including eligibility requirements, time limits, and withdrawal restrictions.

You must follow the specific promotion rules to withdraw winnings derived from promotional funds.

• No-deposit casino bonuses have a x40 wagering requirement.
• No-deposit bonus withdrawals can be limited to x5 of the bonus amount.
• Promotion misuse can lead to cancellation of bonuses and voiding of winnings.

To view current offers with their specific terms, open the casino promotions page before you opt in.

Fair Play, Fraud, and Prohibited Activity

The services are provided for personal entertainment, and prohibited behaviour can lead to restrictions or account closure.

We may review play and betting activity to protect the integrity of the services and enforce these Terms.

• Cheating, collusion, and attempts to manipulate outcomes are prohibited.
• Using stolen funds, money laundering, and other illegal activity are prohibited.
• Exploiting errors, bugs, or promotions in a way that defeats their intent is prohibited.
• Low-risk and hedge-style patterns used to bypass promotion rules can be treated as abuse.

Sports Betting Rules Overview

Sports betting rules can vary by sport and market type, and settlement is determined by the published rules for the relevant market.

We may refuse, cancel, or void bets in certain situations such as obvious errors, bets placed after an outcome is known, or suspected integrity issues.

• Check market rules before placing a bet if the settlement outcome is unclear.
• Cash out features can be subject to availability and specific conditions.
• Integrity protections can affect bet acceptance and settlement decisions.

Changes to These Terms and Contact

We may update these Terms from time to time, and continued use of the website after publication means you accept the updated version.

If you disagree with changes, you should stop using the services and request account closure through support.

• Use the registered email address when contacting support about legal requests.
• Include your username and a clear description of the issue with dates and times.
• For closure or self-exclusion requests, contact support at [email protected].

If you want tools that help you control access and play behaviour, use the player protection tools page and follow the options available there.

FAQ

Which version of the Terms is legally binding?

The English version is legally binding, while translations may be provided for convenience only.

How old do I need to be to use the services?

You must be at least 18 years old and meet the legal age requirement in your jurisdiction.

Which countries are restricted?

Excluded Jurisdictions are listed in these Terms, and users from those locations cannot open an account or add funds.

How long does verification take, and what may be requested?

Requested documents must be provided within 30 days, and review is usually completed within 10 days after full submission, but it may take longer.

How long do withdrawals take to be processed?

Withdrawal requests are processed within 3 business days (Monday to Friday), subject to verification and security checks.

What are VIP withdrawal limits by currency?

Daily and monthly limits depend on VIP level and currency, and the official caps are defined in these Terms.

Is there a minimum requirement before I can withdraw?

Yes. A minimum one-time wagering of deposited funds applies before withdrawal.

Can my account be closed, and how do I request it?

Yes. You can request closure through support, and closure may require no remaining balance and no pending withdrawals.

What happens if my account is inactive?

After 180 days without login activity, an administration fee of €5 per month may apply, or the remaining balance if it is less than €5.

What are the key rules for no-deposit bonuses?

No-deposit casino bonuses have a x40 wagering requirement, and withdrawals can be limited to x5 of the bonus amount.