Lizaro VIP Club: Levels, Benefits, and How to Use Them

The VIP club (loyalty levels) is a tier system that groups benefits by level and helps you understand what perks may be available as your account status changes.

This page explains the five VIP levels, what is officially listed as included at each level, and where you should verify details that can vary by account and location.

Exact cashback percentages, level-up thresholds, and numeric withdrawal caps are not listed on the VIP page itself, so always confirm what applies to you inside your account before you rely on a perk.

VIP Levels Overview (Level 1–5)

The VIP club includes five VIP levels (Level 1 to Level 5), and the listed benefits expand as you move up the ladder.

• Levels 1–2 focus on on-site promotions and 24/7 live chat access.
• Level 3 introduces personalised offers, higher withdrawal limits, and cashback.
• Levels 4–5 add a personal VIP manager on top of Level 3 benefits.
• Exact requirements for moving between levels are not shown on the VIP page.
• Some perks can vary by location, payment method, and account verification status.

What Each VIP Benefit Means in Practice

VIP benefits are described as a set of account-level perks, but what you can use at any moment depends on what is active in your profile.

• On-site promotions: promotion options that appear on the site and may be linked to your level or account status.
• 24/7 live chat access: round-the-clock support availability through live chat.
• Personalised offers: offers tailored to preferences and account activity, described as starting from Level 3.
• Higher withdrawal limits: higher daily and monthly withdrawal limits for VIP levels, with exact caps varying by account.
• Cashback: cashback (money back on losses) is listed for higher levels, and is described as increasing with deposits.
• Personal VIP manager: a personal VIP manager is listed for Levels 4–5 and is described as a private assistant.

Cashback in the VIP Club: What Is Confirmed and What Varies

VIP cashback is listed as a perk from higher levels, but the VIP page does not publish a fixed percentage or cap by level.

• Cashback is listed as included from Level 3 upward.
• The VIP page states that cashback increases with every deposit you make.
• The percentage, calculation method, and timing are not shown on the VIP page.
• Eligibility can vary by account status, location, and the section you play in.
• Your account screens and active offers should be treated as the source of truth for current cashback terms.

If you’re looking for VIP-only deals, compare them with current casino promotions to see which offers are public versus account-based.

Higher Withdrawal Limits: Daily and Monthly Limits for VIP

The VIP page describes higher daily and monthly withdrawal limits for VIP levels, but the exact numbers are not published there.

• Higher withdrawal limits are listed from Level 3 upward.
• The VIP page mentions higher daily and monthly withdrawal limits for VIP.
• Exact limits can vary by payment method, location, and verification status.
• Some methods can have their own caps, even when your VIP level is higher.
• Always confirm the limits shown in your account before planning a cashout.

For the exact daily and monthly caps on your account, check withdrawal limits and match them to your current VIP level.

Personalised Offers and VIP Manager: Who Gets What

Personalised offers and manager access are separated by level, so the fastest way to avoid confusion is to confirm which tier you are currently in.

• Personalised offers are listed from Level 3 onward.
• A personal VIP manager is listed at Levels 4 and 5.
• The VIP manager is described as a private assistant who can help you choose bonuses and offers based on preferences.
• Offer availability can depend on your account status and the offers currently running.
• If you mostly bet on sports, it helps to compare VIP offers with sportsbook bonuses before you activate anything new.

If you mostly bet on sports, review sports promotions so your VIP offers don’t overlap with active sportsbook bonuses.

24/7 Live Chat Access and Support Priority

Live chat access is listed as included at Levels 1 and 2, and you can use it to resolve missing perks or clarify what applies to your account.

• Take a screenshot of your current VIP level in your account.
• Write down the date and time the issue occurred.
• Describe which perk is missing (cashback, withdrawal limits, manager contact, or an offer).
• Attach any relevant screenshots (bonus screen, withdrawal screen, error messages).
• Include the device and browser you used if the issue is UI-related.

If a perk is missing in your account, the quickest path is the Help Centre with screenshots of your VIP level and the issue.

How to Check Your Current VIP Level and Active Perks in Your Account

Your account view is the safest place to confirm what you currently have access to, especially for cashback and withdrawal caps.

1. Sign in to your account on the device you normally use.
2. Open the VIP club or loyalty area (where your level is shown).
3. Confirm your current level and read the listed perks for that tier.
4. Check whether cashback is shown as active, available, or tied to an offer.
5. Open the withdrawal or cashier-related screens to see current limits and requirements.
6. If something looks inconsistent, refresh once and sign in again.
7. If the mismatch persists, contact support with screenshots and timestamps.

Because limits can depend on method and region, confirm your available payment methods before assuming the same VIP limits apply everywhere.

Common Issues and Quick Fixes (VIP Not Updating, Perks Missing)

If your VIP level or perks do not match what you expect, start with quick checks before escalating, because most issues are tied to account status, timing, or method-specific limits.

If VIP perks push you to chase losses or increase stakes, use responsible gaming tools to set limits and keep play controlled.

VIP Level Not Changing

The VIP page does not list exact level-up thresholds, so first confirm your current level in your account and then ask support whether your recent activity has been counted yet.

VIP Manager Not Assigned

A personal VIP manager is listed for Levels 4 and 5, so confirm your current level before expecting manager contact details in your account.

Cashback Expected but Not Visible

Cashback terms and eligibility can vary, so check whether cashback is active in your account and whether it is tied to a specific offer or time window.

Withdrawal Limits Not Higher

Withdrawal caps can depend on method and verification status, so check the withdrawal screen and compare limits for your chosen method before assuming your VIP tier is not applied.

Live Chat Access Confusion

If you cannot find live chat, use the help area navigation and contact support with a screenshot of what you see on your device.

• Refresh your account view once and sign in again if the VIP status looks outdated.
• Confirm your current VIP level and the listed perks for that tier in your account.
• Check whether your payment method has its own withdrawal limits or restrictions.
• Capture screenshots of the VIP level screen and the missing perk screen.
• Record the time the mismatch appeared and what you were trying to do.
• Contact support with a single message that includes all evidence.

If something looks inconsistent, check the terms and conditions for account rules that can affect bonuses, limits, and eligibility.

FAQ

How Many VIP Levels Are in the VIP Club?

There are five VIP levels, from Level 1 to Level 5.

What Benefits Do Level 1 and Level 2 Include?

Levels 1 and 2 list on-site promotions and 24/7 live chat access as included perks.

At Which Level Do Personalised Offers Start?

Personalised offers are listed as starting at Level 3.

At Which Level Do Higher Withdrawal Limits Appear?

Higher withdrawal limits are listed from Level 3 onward, and the VIP page describes higher daily and monthly limits.

When Do You Get a Personal VIP Manager?

A personal VIP manager is listed for Levels 4 and 5.

Does VIP Cashback Have a Fixed Percentage?

No fixed percentage is published on the VIP page, so the exact cashback terms must be checked in your account.

Where Can I See My Current VIP Level in My Account?

Sign in and open the VIP club or loyalty area in your profile, where your current level and perks are shown.

Why Didn’t My VIP Level Update Yet?

Level-up thresholds and timing are not listed on the VIP page, so delays can happen; confirm your level in account and contact support if it looks stuck.

Why Are My Withdrawal Limits Not Higher Even at a Higher Level?

Limits can vary by payment method, region, and verification status, so check the withdrawal screen for your chosen method and confirm requirements in your account.

What Should I Send Support If a VIP Perk Is Missing?

Send a screenshot of your VIP level, a screenshot of the missing perk screen, timestamps, and a short description of what you expected to see.