Responsible Gaming

Gambling should be treated as entertainment, not as a way to earn money or solve financial problems.

This page explains practical habits that help you stay in control, warning signs to watch for, and what to do if you want a longer break.

If you want to pause your activity, use the support contact options and request a self-exclusion period.

Maintaining Control

Staying in control usually starts with clear boundaries around time, money, and emotions.

• Decide your spending limit in advance and stop when you reach it.
• Use only money you can afford to lose without affecting essentials.
• Set a time limit for each session and take breaks between sessions.
• Avoid playing when you feel stressed, angry, or desperate to change an outcome.
• Do not chase losses by increasing stakes or making repeat deposits quickly.
• Keep track of what you spend and how long you play, even on good days.

To keep your budgeting simple, compare available methods and limits in the payments section and use it as a reference before you deposit.

Self-Exclusion

Self-exclusion is a longer break that helps you stop access to gambling services when you feel that boundaries are no longer enough.

To request self-exclusion, contact support from your registered email address and clearly state that you want self-exclusion.

1. Write to [email protected] from your registered email address.
2. Include your username and a short request for self-exclusion.
3. If you have more than one account, mention it in the same message.
4. Do not attempt to open new accounts during the self-exclusion period.
5. Keep the confirmation message for your records.

Account closure and self-exclusion rules are described in the terms and conditions and can include additional requirements depending on account status.

Self-Check

Answer these questions honestly. If several points feel familiar, it may be time to take a break and ask for support.

• Do you play longer than you planned, even when you try to stop?
• Do you gamble when you feel bored, lonely, stressed, or upset?
• Have people close to you criticized your gambling or expressed concern?
• Have you lost interest in hobbies, work, or social time because of gambling?
• Do you hide gambling activity or lie about how much you spend or play?
• Have you borrowed money or sold things to fund gambling?
• Do you keep playing until your balance is gone?
• Do you feel pressure to win back losses quickly?
• Do you feel anxious or low when you cannot gamble?
• Have you used gambling as a way to escape problems or difficult feelings?

If you feel overwhelmed or unsafe, seek urgent help from local health services or a trusted person near you.

Where to Get Help

Support is available, and asking for help is a practical step, not a failure.

• Contact a local counseling service or mental health professional for confidential support.
• Use problem gambling helplines available in your country or region.
• Consider peer support groups where you can talk to others with similar experiences.
• If money worries are part of the problem, consider speaking with a trusted financial advisor or debt counselor.

If you decide to take a break from gambling, self-exclusion and spending limits can make that decision easier to keep.

Underage Gambling and Parental Control

Gambling is for adults only, and accounts must not be used by anyone who is under the legal age in their jurisdiction.

• Do not share your account details with anyone, including family members.
• Keep passwords private and use device security features such as screen locks.
• Do not store payment details on shared devices.
• Use separate device profiles for children and enable parental control tools where needed.
• Monitor device access if a shared computer or tablet is used at home.

Need Assistance

If you want self-exclusion, a break, or help understanding your options, contact support with a clear request and your account details.

• Send requests from your registered email address.
• Include your username and the reason for your message.
• Add relevant dates and times if you are reporting an issue.
• Keep a copy of your message and any reply for your records.

FAQ

What does responsible gaming mean?

It means setting limits for time and money, treating gambling as entertainment, and stepping away when it stops feeling controlled or safe.

How do I request self-exclusion?

Contact support and request self-exclusion from your registered email address, including your username and a clear statement of your request.

Is self-exclusion the same as closing an account?

Self-exclusion is a protective break intended to restrict access, while account closure can be a separate administrative request with different conditions depending on account status.

How can I tell if gambling is becoming a problem?

Warning signs include chasing losses, hiding activity, playing longer than planned, borrowing money to gamble, and feeling distressed when you cannot play.

What should I do if I feel I cannot control my gambling?

Stop playing, ask for support, and consider self-exclusion. Reaching out to local counseling or a helpline can provide structured help.

Can someone under the legal age use an adult account?

No. Accounts and gambling services must not be used by underage individuals, and adults should prevent access on shared devices.

What practical steps help prevent impulsive play?

Set a strict budget and time limit, avoid playing when upset, keep track of spending, and take breaks between sessions.